Terms & Conditions

These Terms and Conditions (hereinafter the “Agreement”) shall govern all Sales Orders, Addendum(s) to Sales Orders and any other contracts or agreements entered into between Jabber Telecommunications, Inc. (JabberTel), and its Customers.

1. DEFINITIONS
2. SERVICES AND EQUIPMENT
3. INSTALLATION AND SOFTWARE LICENSES
4. PAYMENT
5. CUSTOMER CONDUCT
6. SERVICE INTERRUPTIONS
7. AUTOMATIC RENEWAL AND TERMINATION
8. MULTIPLE — USERS
9. SERVICE GUARANTEE
10. DISCONNECTION POLICY
11. HOSTING SERVICES

Service(s) means provisioning of voice services, Internet access (including Shared Bandwidth and Dedicated lines), IP addressing, email, VPNs, firewalls, hosting, server collocation, hardware sales and all related support services, as provided.

1.1 Software means any computer programs or code, software applications, and any other software provided by JabberTel to Customer pursuant to this Agreement.

2.1 JabberTel Services. ​JabberTel shall provide the Services to Customer on the terms and conditions set forth in this Agreement and the Phone Purchase Agreement. JabberTel’s obligations under this Agreement are expressly conditioned upon Customer or Customer’s landlord granting JabberTel or its designated agents, contractors or representatives access to the building phone room and roof areas as necessary in JabberTel’s judgment to deliver the Services and to install and maintain equipment.

2.2 Required Equipment. Customer understands and agrees that the Service requires certain equipment provided by Customer such as a sip aware access device, personal computer, an Ethernet card and an appropriate operating system (the Customer Equipment), as well as certain equipment provided by JabberTel such as the Software, an edge access device, an IP phone or media converter (the JabberTel Equipment). Customer represents that it owns the Customer Equipment or otherwise has the right to use such equipment in connection with the Service.

2.3 Access to Customer’s Premises ​Customer authorizes JabberTel and its employees, agents, contractors and representatives to enter Customer’s premises (Premises) to install, maintain, inspect, alter, repair and remove the JabberTel Equipment. All such services shall be conducted at a time agreed to with Customer. If Customer is not the owner of the Premises, upon JabberTel’s request Customer shall supply JabberTel with the owner’s name and address, evidence that the Customer is authorized to grant access to the Premises on the owner’s behalf, and (if needed) written consent from the owner of the Premises. If Customer does not provide access as provided herein, JabberTel shall, at its option, a) declare the full amount for the entire term due and payable immediately, or b) elect to terminate this agreement.

2.4 Ownership of Equipment. All JabberTel Equipment and Software shall at all times remain the property of JabberTel or its designee, unless purchased from JabberTel at the time of installation or leased with a buy out at the end. Customer may not sell, transfer, lease, encumber or assign all or part of the JabberTel Equipment or Software, nor shall Customer relocate the JabberTel Equipment outside the Premises. Customer shall pay to JabberTel the full manufacturer’s suggested retail price for the replacement of any lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered or assigned Equipment or part thereof, together with any incidental costs incurred by JabberTel relating to the replacement of the JabberTel Equipment. Customer hereby authorizes JabberTel to charge Customer’s Visa, MasterCard, or other credit card for any such charges.

JabberTel may, at its option, install new or reconditioned JabberTel Equipment.

2.5 Back-up Requirements. ​The installation, use, inspection, alteration, maintenance, repair or removal of the JabberTel equipment and software may result in service outage or potential damage to Customer’s Equipment. If Customer does not back-up all existing computer files by copying them to another storage medium prior to such activities, Customer understands and accepts the associated risks of not making such a backup. in any event, except as set forth in section 2.7 below, jabberTel shall have no liability whatsoever for any damage to or loss or destruction of the customer’s equipment, peripherals, software or data.

2.6 Non-recommended Configuration. JabberTel has informed Customer of the recommended minimum computer hardware requirements, if any, (Minimum Requirements) for efficiently operating the Service. If Customer allows the installation of the Service utilizing hardware that does not meet the Minimum Requirements (a Non- recommended Configuration), Customer agrees that (i) Customer shall not be entitled to Customer support relating to any issues other than the quality of the signal delivered to Customer’s IP phone or media converter, and (ii) the following limitations of liability shall apply: JabberTel does not represent or warrant that a non- recommended configuration will enable customer to successfully access, operate or use the service, not that any such installation will not cause damage to the customer’s equipment, peripherals, software or data. JabberTel does not assume any liability whatsoever for any damage or failure to install, access or use the service. The foregoing limitation of liability is in addition to and shall not limit any other limitation of liability set forth in this Agreement.

2.7 Customer’s Hardware and Software. Except for gross negligence or willful misconduct by JabberTel, JabberTel shall have no liability whatsoever for any damage, loss or destruction to Customer’s Equipment or peripherals. JabberTel shall have no liability whatsoever for any damage to or loss or destruction of any software, files or data. Customer acknowledges that the opening of Customer’s computer may void warranties provided by the computer manufacturer or other parties relating to the computer’s hardware or software. Customer consents to the opening of the computer for installing and providing the Service. JabberTel shall have no liability whatsoever as the result of the voiding of any such warranties.

​3.1 Installation Process. ​JabberTel or its agents will supply and install the JabberTel Equipment within the Premises.

​​3.2 File Modification. ​As part of the installation process, system files on Customer’s computer may be modified. JabberTel does not represent, warrant nor covenant that such modifications will not disrupt the normal operations of Customer’s computer. For these and other reasons, JabberTel recommends, and Customer agrees, that Customer will back-up all files in accordance with Section 2.5 above prior to installation of the Service. If Customer does not back-up all existing computer files, Customer understands and accepts the associated risks of not doing so. JabberTel shall have no liability whatsoever for any damage resulting from the above or other file modifications.

​3.3 Software.

​4.1 Fixed Monthly Service Fees. ​The cost for Services requiring a fixed monthly fee shall be as stated in the Phone Purchase Agreement and shall be payable monthly, in advance, plus all applicable taxes, tariffs, governmental assessments, surcharges and fees (collectively, the Fixed Service Fee(s)). The Fixed Service Fee for the first month of Service shall be due and payable prior to installation of Service and if commencement of Service occurs on other than the first calendar day of the month then the Fixed Service Fee will be prorated by the number of calendar days remaining in the month. Thereafter, the Fixed Service Fee is due and payable in advance on the first day of each month and shall be considered late if not received by JabberTel by the tenth calendar day of each month.

​4.2 Variable Monthly Usage Fees. ​The cost for Services computed based on the usage by Customer and other variable factors shall be computed at the rates stated in the Phone Purchase Agreement and shall be payable monthly, using a cut-off date selected by JabberTel, in arrears, plus all applicable taxes, tariffs, governmental assessments, surcharges and fees (collectively, the Usage Fee(s)). The rates for voice services set forth in the Phone Purchase Agreement shall be valid for the initial term, provided however, all rates for International Services are subject to change on five calendar days’ notice from JabberTel. New rates are automatically effective on the 6th day from the date of such notice. JabberTel, upon 10 days’ notice, can adjust the rates for voice services to include the cost, if any, of tariffs, taxes or assessments imposed upon JabberTel by any governmental agency. The Usage Fees are due and payable on the first day of the month billed and shall be considered late if not received by JabberTel by the tenth calendar day of such month.

4.3 Installation Charge and Security Deposit. ​The charge for Installation shall be as stated in the Sales Order and shall be due and payable prior to installation. Charges for Advanced Installation are detailed in the Sales Order. An equipment deposit for JabberTel Equipment to be used in the Customer Premises shall be as stated in the Sales Order and shall be due prior to installation and shall be refunded to Customer upon termination of service, provided said JabberTel Equipment is returned in good working condition.

4.4 Agreement to Pay. ​Monthly payments and any other amounts due to JabberTel may be charged to Customer’s Visa, MasterCard, American Express or other credit card, and/or electronically debited to Customer’s bank account, at Customer’s option. Customer agrees to pay all monthly Service Fees, Usage Fees, the Installation Charge, and Equipment Deposit. Customer hereby authorizes JabberTel to charge Customer’s Visa, MasterCard or other credit card and/or to electronically debit Customer’s bank account for all such fees, charges, taxes and payment transaction processing costs.

4.5 Late Payments/Failure to Pay. ​If any payment due to JabberTel is not received within 10 days of due date, an administrative charge of $25 of the amount due may be assessed and the Service may be discontinued. If the Service is discontinued, Customer will be required to pay a reconnect fee of $100.00 in addition to all past due amounts before the Service is reconnected. The administrative charge is intended to be a reasonable advance estimate of JabberTel’s costs resulting from Customer’s late payments and non-payments, and is set in advance due to the difficulty inherent in determining the costs associated with any particular late payment or non-payment. JabberTel does not anticipate that Customer will fail to make payments on a timely basis. JabberTel does not extend credit to its Customer, and the administrative charge is not interest, a credit service charge nor a finance charge. In the event JabberTel, at its sole discretion, elects to use the services of a third-party collection agency, the costs of such third-party collection agent shall be paid by the Customer.

4.6 Price Changes. ​JabberTel has the right to change its Service Fee at any time unless otherwise stated in the Sales.

​4.7 Additional Charges. ​The Service may allow Customer to access the Internet, on-line services and other information. Customer acknowledges that Customer may incur charges while using the Service in addition to those billed by. For example, Customer may incur charges as a result of accessing certain on-line services or purchasing or subscribing to certain other offerings. Customer agrees that all such charges, including all applicable taxes, are the sole responsibility of Customer.

​​4.8 Credit Inquiries. ​Customer authorizes JabberTel to make inquiries and to receive information about Customer’s credit experience from others, enter this information in Customer’s file, and disclose such information concerning Customer to appropriate third parties for reasonable business purposes. JabberTel reserves the right, in its sole discretion, to refuse to provide Service based upon lack of creditworthiness, or in the alternative to require a security deposit that will be returned to Customer, without interest thereon, upon the expiration or termination of Services assuming all amounts due JabberTel have been paid in full. JabberTel shall have the right to offset against the security deposit, in part or in full, for any amounts due JabberTel.

​5.1 Prohibited Uses. ​Customer shall not use the Service or the JabberTel Equipment, directly or indirectly.

5.2​ Termination. ​JabberTel reserves the right to immediately terminate this Agreement and the Service if Customer engages in any of the activities listed in Section 5.1 above or if Customer uses the Service or JabberTel Equipment contrary to any other JabberTel policy. Customer agrees to indemnify, defend and hold harmless JabberTel against all claims and expenses (including reasonable attorneys’ fees) resulting from Customer’s use of the Services, including, without limitation, the activities listed in Section 5.1 above, or from any other violation of JabberTel policies by Customer. This provision shall survive the expiration or other termination of this Agreement.

​6.1 Force Majeure. ​JabberTel​, ​Inc shall have no liability, including as set forth in this Section, for interruption of the Service due to circumstances beyond JabberTel’s control, including, without limitation, acts of God, flood, natural disaster, regulation or governmental acts, fire, civil disturbances, strike or weather.

​​7.1 Termination by Customer. ​The Terms of this Agreement shall be as stated in the Phone Purchase Agreement beginning on the date of Installation and shall automatically renew for a period equal to the initial term on each anniversary unless written notice of cancellation is received by JabberTel thirty days prior to the end of each-term.

For Shared Bandwidth Services Only, Customer May Terminate This Agreement At Any Time After The First Ninety (90) Days Of Service Provided A) Customer Gives Thirty (30) Days Advance Written Notice And B) Such Notice Is Delivered To JabberTel Along With An Early Termination Fee (Shared Bandwidth Early Termination Fee) Equal To The Fixed Service Fee Specified In The Sales Order Multiplied By The Lesser Of I) Three (3) Or Ii) The Number Of Months Remaining In The Initial Term Or Any Extension Thereof. For All Other Services Billed By A Fixed Service Fee, Customer May Only Terminate Prior To The End Of The Term Stated In The Sales Order By Giving Written Notice To JabberTel And By Payment Of A Fixed Service Fee Termination Amount Equal To The Number Of Months Remaining In The Term Times The Amount Of The Monthly Fixed Service Fee (Fixed Service Fee Termination Amount). For Services Billed Pursuant To Usage Fees Customer May Only Terminate Prior To The End Of The Term Stated In The Sales Order By Giving Written Notice To JabberTel And By Payment Of A Usage Fee Termination Amount Equal To The Number Of Months Remaining In The Term Times The Average Of The Prior Three (Or If Less Than Three Months Have Elapsed, Using The Actual Number Of Months Elapsed) Month’s Usage Fees (Usage Fee Termination Amount). All Such Types Of Termination Fees Described Herein Shall Collectively Or Individually Be Known As Termination Fee(S). Any Termination Notice Received By JabberTel Which Is Not Accompanied By The Payment Of The Applicable Termination Fee Shall Be Null And Void.

​​7.2 Termination by JabberTel. JabberTel may terminate this Agreement immediately should Customer violate any of the terms of this Agreement. JabberTel may also terminate this Agreement for any other reason by providing Customer with written notice of such termination no later than thirty (30) days before the date of termination. In the event that JabberTel terminates this Agreement for any reason other than Customer’s violation of the provisions of Section 5.1, Service Fees and other charges will continue to accrue through the date of termination, but all prepaid Service Fees and charges for cancelled Service will be refunded. If termination is due to violation of the provisions of Section 5.1, the termination amount will be equal to the number of months remaining in the Term times the amount of the monthly Fixed Service Fee.

​​7.3 Customer Obligations. ​Customer agrees that upon termination of this Agreement.

​​7.3.1 Customer will pay JabberTel in full for Customer’s use of the Service and JabberTel Equipment up to the later of (i) the effective date of termination of this Agreement or (ii) the date on which the Service and the JabberTel Equipment have been disconnected and returned. Customer agrees to pay JabberTel on a prorated basis for any use by Customer of the Service or JabberTel Equipment for a part of a month.

7.3.2​ Customer will permit JabberTel, its employees, agents, contractors and representatives to access Customer’s Premises during regular business hours to remove the JabberTel Equipment and other materials furnished by JabberTel.

7.3.3​ Customer will ensure the return of all JabberTel Equipment to JabberTel. Customer will return or destroy all copies of any software provided to Customer pursuant to this Agreement. If the JabberTel Equipment is not returned, Customer agrees to pay the charges referred to in Section 2.4 above and JabberTel shall have the right to charge such amounts to Customer’s Visa, MasterCard or other credit card, or to electronically debit Customer’s bank account.

7.3.4​​ Customer, upon request by JabberTel made not more frequently than monthly, shall provide information regarding the number of desktop and/or portable computers connected to the JabberTel Service during any month.

7.4 Retention of Rights.​​ Nothing contained in this Agreement shall be construed to limit JabberTel’s rights and remedies available at law or in equity. JabberTel reserves the right to delete all data, files, electronic messages or other information any reason. arising out of or related in any way to the use of the Service and/or JabberTel Equipment by Customer or otherwise arising out of the use of Customer’s computer.

7.5 Survival.​ ​The terms set forth in Sections 2, 3, and 4 shall survive the termination of this Agreement.

Customer acknowledges that Customer is executing this Agreement on behalf of all persons who use the Service and/or JabberTel Equipment through Customer’s computer(s), phone systems, PBXs and other telecommunications equipment. Customer shall have sole responsibility for ensuring that all such other users understand and comply with the terms and conditions of this Agreement. Customer further acknowledges and agrees that Customer is solely responsible and liable for any and all breaches of the terms and conditions of this Agreement whether such breach is the result of use of the Service and/or the JabberTel Equipment by Customer or any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment. Customer agrees to indemnify, defend and hold harmless JabberTel against all claims and expenses (including reasonable attorneys’ fees) arising out of the use of the Service and/or JabberTel Equipment by any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment.

Customer acknowledges that Customer is executing this Agreement on behalf of all persons who use the Service and/or JabberTel Equipment through Customer’s computer(s), phone systems, PBXs and other telecommunications equipment. Customer shall have sole responsibility for ensuring that all such other users understand and comply with the terms and conditions of this Agreement. Customer further acknowledges and agrees that Customer is solely responsible and liable for any and all breaches of the terms and conditions of this Agreement whether such breach is the result of use of the Service and/or the JabberTel Equipment by Customer or any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment. Customer agrees to indemnify, defend and hold harmless JabberTel against all claims and expenses (including reasonable attorneys’ fees) arising out of the use of the Service and/or JabberTel Equipment by any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment.

​10.1 Indemnification Obligation. ​Customer shall defend (with counsel reasonably acceptable to JabberTel), indemnify and hold harmless JabberTel and JabberTel ‘s officers, directors, employees, agents, contractors and representatives from and against any and all claims and expenses, including reasonable attorneys’ fees).

Customer agrees that JabberTel and/or its agents may, from time to time, collect information regarding Customer’s use of the Service and activities on the Internet. Customer agrees that such information may be shared with third parties provided that.

(i) JabberTel does not disclose any personally identifiable information to others except, as allowed by law and.

(ii) Otherwise complies with applicable privacy laws. Customer expressly grants JabberTel the right to disclose information relating to Customer and/or Customer’s account in response to a subpoena issued in a civil or criminal investigation, litigation, court order or a civil investigation by a governmental entity.

​12.1 Controlling Law Venue. ​The validity, performance, and interpretation of this Agreement will be governed and construed in accordance with the laws of the United States and the State of Florida, County of Miami-Dada, without regard to its conflicts of law provisions. The parties will voluntarily appear before and hereby consent and submit to the exclusive jurisdiction of the state and federal courts located in Miami, Florida. If any dispute, litigation, or other action arises between the parties with respect to the matters covered by this Agreement, the prevailing party in such proceeding shall be entitled to receive its reasonable attorneys’ fees, expert witness fees and out of pocket costs incurred in connection with such proceeding, in addition to any other relief it may be awarded.

​12.2 Notices. ​All notices permitted or required under this Agreement shall be in writing and shall be delivered as follows with notice deemed given as indicated: (i) by personal delivery when delivered personally, (ii) by commercially established courier service upon delivery or, if the courier attempted delivery on a normal business day and delivery was not accepted, upon attempted delivery, (iii) by facsimile transmission when confirmed by facsimile transmission, or (iv) by certified or registered mail, return receipt requested, ten (10) calendar days after deposit in the mail. Such notices shall be sent to the addresses set in the Sales Order or such other address as a party hereto shall notify the other party of in writing.

​12.3 Counterparts. ​This Agreement may be executed simultaneously in two or more counterparts, each of which will be considered an original, but all of which together will constitute one and the same instrument.

​12.4 Headings. ​The headings in this Agreement are inserted for convenience and do not constitute a part of the Agreement, nor modify or limit any of the terms.

​12.5 Waiver Amendment Modification. ​No term or provision hereof will be considered waived by either party, and no breach excused by either party, unless such waiver or consent is in writing signed by the party against whom such waiver or consent is asserted. The waiver by either party of, or consent of either party to, a breach of any provision of this Agreement by the other party shall not operate or be construed as a waiver of, consent to, or excuse of any other or subsequent breach by the other party. This Agreement may be amended or modified only by mutual agreement of authorized representatives of the parties in writing.

​12.6 Enforce-ability of Provisions. ​To the extent any provision or portion of this Agreement is determined to be invalid, illegal or unenforceable, such provision or portion shall be severed or deleted from this Agreement or limited so as to give effect to the intention of the parties insofar as possible. The invalidity or unenforceable of any provision or portion hereof shall not affect the validity or enforce-ability of any other provision or this Agreement as a whole.

12.7 Assignment. ​JabberTel may assign its rights and obligations under this Agreement to any party without the consent of Customer. Customer may not assign or otherwise transfer its rights or obligations under this Agreement.

12.8 Entire Agreement. ​This Agreement, including the Sales Order and attachments hereto, constitutes the entire agreement between the parties regarding its subject matter. This Agreement supersedes all prior proposals, agreements or other communications between the parties, oral or written, regarding such subject matter. No other representation, warranty, term or condition, other than as expressly set forth in this Agreement, shall be binding on JabberTel.